Returns & Refunds​
At Shadow Modz, we want our customers to be fully satisfied with their purchase. This policy outlines the conditions for returns, refunds and exchanges for products purchased through our website.
​
Returns Eligibility
Customers may request a return if a product is unused, in its original condition, and in the original packaging. Returns must be requested within 30 days of the item being delivered.
To begin a return, please contact us first so we can review the request and provide return instructions.
Please note that some items may not be eligible for return, particularly products that have been installed, used, or specially ordered.
Damaged or Faulty Items
If your order arrives damaged or faulty, please notify us within 30 days of delivery. We may ask for photos or additional information to help assess the issue.
Once the issue has been verified, we will work with you to provide an appropriate resolution which may include:
-
Replacement of the product
-
Repair or troubleshooting support
-
A refund where applicable
Installation Services
For products that include professional installation by Shadow Modz, refunds cannot be issued once the installation service has been completed unless the product itself is proven to be faulty.
If there are any concerns after installation, please contact us and we will do our best to resolve the issue.
Incorrect Orders
If you receive the wrong product, please contact us as soon as possible so we can arrange a replacement or suitable resolution.
Non-Returnable Items
Certain products may not be eligible for return, including:
-
Installed or used products
-
Custom or special-order items
-
Products damaged due to improper installation or misuse
-
Items returned without contacting us first
Refund Processing
Once a returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be processed back to the original payment method within a reasonable timeframe depending on the payment provider.
Shipping Costs
Shipping costs are generally non-refundable unless the return is due to a damaged, faulty, or incorrect item supplied by Shadow Modz.
Contact Us
For any questions regarding returns or refunds, please contact us:
​
020 3355 2781
or