Terms & Conditions

Terms & Conditions

Welcome to Shadow Modz. By using our services or purchasing our products, you agree to the terms outlined below. Please read carefully to understand your rights and responsibilities.

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At ShadowModz, we believe in transparency, professionalism, and mutual respect with every customer. Below you'll find our full policy framework to help you understand how we operate, what you can expect from us, and what we expect in return. Please read carefully before booking our mobile fitting services.

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Bookings & Deposits

• Deposit amounts vary depending on the service being provided and are determined at the discretion of ShadowModz.

• All deposits are non-refundable, except in certain situations where ShadowModz has not incurred any cost.

• Customers are permitted to reschedule without losing the deposit, provided a minimum of 24 hours notice is given.

• If less than 24 hours' notice is provided, a £20 call-out fee will apply.

• Same-day bookings are accepted when possible, but deposits are still required for confirmation.

Cancellations

• Customers must provide at least 24 hours' notice to cancel a booking.

• Short-notice cancellations (<24 hours) result in the full deposit being retained.

• If a product has been ordered (e.g., a tracker) that cannot be returned to the supplier, the deposit is non-refundable.

• If the product can be returned, and cancellation is over 24 hours in advance, the deposit may be refunded minus a £20 cancellation fee.

• If ShadowModz needs to cancel, a full refund is available, though rebooking is always the preferred resolution.

Refunds & Returns

• Refunds and returns are handled on a case-by-case basis, depending on the product and situation.

• If a customer changes their mind after fitting, no refund is due unless ShadowModz agrees, and it is at our sole discretion.

• For faulty products, we will offer either a replacement or refund upon assessment.

• Reinstallation for replacements is free unless liability falls on the customer.

• Warranty varies by product and includes a labour warranty, subject to each case.

• Proof of fault may be required and assessed accordingly.

Service Area & Access

• Our standard service area spans North London to Stevenage, Luton, Cambridge, and down to Croydon.

• This coverage is considered on a case-by-case basis.

• We do not charge travel or delivery fees.

• ShadowModz reserves the right to determine if the vehicle location is suitable for installation.

Weather Conditions

• Installations may still be completed in poor weather conditions, depending on the product being fitted.

• ShadowModz has sole discretion to decide whether conditions are suitable to proceed.

Payment Terms

• Full payment is required on the day of fitting.

Warranty

• Warranties vary by product, but most include a minimum of 1-year warranty.

• Manufacturer warranties are passed directly to the customer.

• Warranty inspections are conducted free of charge.

Access & Customer Responsibilities

• Customer presence during installation may be required, depending on the service.

• Vehicle access must be guaranteed at the time of booking. Failure to provide access may incur a £20 call-out fee.

• Customer ID and proof of ownership may be requested, depending on the product or service.

Liability & Damage

• ShadowModz accepts full responsibility for any accidental damage during installation.

• A disclaimer will be issued when pre-existing damage is identified on the vehicle.

Customer-Supplied Products

• We allow customer-supplied parts on a case-by-case basis.

• Labour warranty depends on the quality and type of the product provided.

• If a customer-supplied product is faulty, labour charges may apply for removal or reinstallation.

Aftercare & Support

• Aftercare is available via phone or email.

• We aim to respond to any queries or complaints within the same day.

• Refunds may be issued as part of complaint resolutions, but are evaluated case-by-case.

GDPR & Data Privacy

• We may store customer names, contact details, and vehicle data, but not always.

• All stored data is protected using encrypted devices.

• Customer data may be shared with Global Telemetrics only when GDPR requirements are followed, and explicit consent is given by the customer.

Social Media & Media Use

• We regularly take photos of completed work for social media and marketing purposes.

• We ask permission before posting any photos that include identifiable customer property.

• Number plates are always blurred or censored to protect customer privacy.

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