Terms & Conditions

Terms & Conditions

Welcome to Shadow Modz. By using our services or purchasing our products, you agree to the terms outlined below. Please read carefully to understand your rights and responsibilities.

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At ShadowModz, we believe in transparency, professionalism, and mutual respect with every customer. Below you'll find our full policy framework to help you understand how we operate, what you can expect from us, and what we expect in return. Please read carefully before booking our mobile fitting services.

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Bookings & Deposits

• Deposit amounts vary depending on the service being provided and are determined at the discretion of ShadowModz.

• All deposits are non-refundable, except in certain situations where ShadowModz has not incurred any cost.

• Customers are permitted to reschedule without losing the deposit, provided a minimum of 24 hours notice is given.

• If less than 24 hours' notice is provided, a £20 call-out fee will apply.

• Same-day bookings are accepted when possible, but deposits are still required for confirmation.

Cancellations

• Customers must provide at least 24 hours' notice to cancel a booking.

• Short-notice cancellations (<24 hours) result in the full deposit being retained.

• If a product has been ordered (e.g., a tracker) that cannot be returned to the supplier, the deposit is non-refundable.

• If the product can be returned, and cancellation is over 24 hours in advance, the deposit may be refunded minus a £20 cancellation fee.

• If ShadowModz needs to cancel, a full refund is available, though rebooking is always the preferred resolution.

Refunds & Returns

• Refunds and returns are handled on a case-by-case basis, depending on the product and situation.

• If a customer changes their mind after fitting, no refund is due unless ShadowModz agrees, and it is at our sole discretion.

• For faulty products, we will offer either a replacement or refund upon assessment.

• Reinstallation for replacements is free unless liability falls on the customer.

• Warranty varies by product and includes a labour warranty, subject to each case.

• Proof of fault may be required and assessed accordingly.

Weather Conditions

• Installations may still be completed in poor weather conditions, depending on the product being fitted.

• ShadowModz has sole discretion to decide whether conditions are suitable to proceed.

Payment Terms

• Full payment is required on the day of fitting. Unless other payment methods have been used such as klarna or a prior agreement is made.

• We accept cash, bank transfer, debit/credit card Klarna, Clearpay, Paypal

Warranty

• Warranties vary by product, but most include a minimum of 1-year warranty.

• Manufacturer warranties are passed directly to the customer.

• Warranty inspections are conducted free of charge.

• Not all Shadow Modz supplied products have a warranty.

Access & Customer Responsibilities

• Customer presence during installation may be required, depending on the service.

• Vehicle access must be guaranteed at the time of booking. Failure to provide access may incur a £20 call-out fee.

• Customer ID and proof of ownership may be requested, depending on the product or service.

Liability & Damage

• 1. Inspection Required
  If a customer believes any damage has occurred during or after a Shadow Modz installation, Shadow Modz must be given the first opportunity to inspect the issue in person.
  No external inspections, assessments, or repairs are permitted before Shadow Modz has inspected the vehicle.

• 2. In-House Assessment & Repairs
  Shadow Modz has its own in-house team trained in diagnostics, mechanical work, electrical systems, and bodywork.
  If damage is confirmed to be caused by Shadow Modz, our team will attempt to repair or resolve the issue directly at no cost to the customer.

• 3. No Liability for Unauthorised Repairs
  Shadow Modz will not accept liability for any repair costs, invoices, or work carried out by third-party garages or individuals without prior written authorisation from Shadow Modz management.
  Any external repair done without our approval voids all liability.

• 4. Escalation to Approved Partner Garages
  If the issue is beyond our in-house repair capability, Shadow Modz will authorise the repair to be completed by one of our selected and trusted partner garages only.
  These garages are vetted to ensure work is completed to our standard.

• 5. No Guarantee of Liability Until Inspection is Complete
  Submitting a claim does not automatically mean Shadow Modz accepts responsibility.
  Liability is only confirmed after full inspection, diagnostics, and assessment by our team.

• 6. Customer Responsibility
  Customers must:
     •    Report any suspected issue within a reasonable timeframe
     •    Allow Shadow Modz access to inspect the vehicle
     •    Refrain from disassembling, modifying, or repairing the affected area themselves

Customer-Supplied Products

• We allow customer-supplied parts on a case-by-case basis.

• Labour warranty depends on the quality and type of the product provided.

• If a customer-supplied product is faulty, labour charges may apply for removal or reinstallation.

Aftercare & Support

• Aftercare is available via phone or email.

• We aim to respond to any queries or complaints within the same day.

• Refunds may be issued as part of complaint resolutions, but are evaluated case-by-case.

GDPR & Data Privacy

• We may store customer names, contact details, and vehicle data, but not always.

• All stored data is protected using encrypted devices.

• Customer data may be shared with Global Telemetrics only when GDPR requirements are followed, and explicit consent is given by the customer.

Social Media & Media Use

• We regularly take photos of completed work for social media and marketing purposes.

• We ask permission before posting any photos that include identifiable customer property.

• Number plates are always blurred or censored to protect customer privacy.

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