Terms & Conditions

Terms & Conditions

Welcome to Shadow Modz. By using our services or purchasing our products, you agree to the terms outlined below. Please read carefully to understand your rights and responsibilities.

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1. General

• Shadow Modz is a mobile car modification and installation business operated by trained and certified professionals.

• These terms apply to all our services, whether booked through our website, social media, or directly via communication.

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2. Bookings & Deposits

• Bookings must be confirmed with a deposit, unless otherwise agreed.

• Deposits secure your time slot and cover admin and travel costs.

• Missed appointments or cancellations with less than 24 hours’ notice may result in loss of deposit or a £25 call-out fee.

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3. Payment Terms

• Payment is due immediately upon completion of service.

• We accept cash, bank transfers, and secure mobile payment methods.

• Prices are subject to change but will always be confirmed before work begins.

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4. Service Coverage

• We provide mobile service across select areas. If your location falls outside our standard coverage, additional travel costs may apply.

• It is your responsibility to ensure the vehicle is available and accessible at the time of appointment.

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5. Warranty

• All installations are covered by a 12-month workmanship warranty.

• Faulty parts are covered under the manufacturer’s warranty terms.

• Warranties do not cover third-party interference, misuse, or damage unrelated to our work.

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6. CAN-Phantom Installations

• We are certified and approved installers of the CAN-Phantom Immobiliser.

• Installations are carried out to manufacturer standards, and tampering may void your product warranty.

• This product provides a strong layer of protection against keyless theft and relay attacks by using secure button sequences built into your vehicle’s CAN system.

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7. Cancellations & Rescheduling

• To cancel or reschedule without charge, please provide at least 24 hours’ notice.

• Cancellations within 24 hours of your appointment may result in forfeiture of your deposit or a call-out charge.

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8. Liability

• We are not liable for any vehicle damage not caused directly by our work.

• It is the customer’s responsibility to ensure the vehicle is roadworthy and safe for modification.

• We are not responsible for loss of personal items left inside vehicles during service.

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9. Customer Responsibilities

• Provide accurate vehicle details when booking.

• Ensure a safe, legal, and accessible working environment for mobile installation.

• Notify us of any existing vehicle issues that could affect installation.

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10. Data & Privacy

• All customer information is handled in accordance with GDPR.

• We will never share your personal data with third parties without your consent.

• For full details, refer to our [Privacy Policy].​

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